Return Policy

RETURNS:

If you are not happy with your purchase for any reason, you can return it for a refund within 30 days of receipt in original condition to the address below (no in-person dropoffs). Include the packing slip or a note with your order number inside.

Hale Pua Hawaii, 46-178 Kahuhipa St #J-A, Kaneohe, HI 96744 

Please allow up to 10 business days for your return to be processed. 

 

DAMAGED ITEMS:

If your order arrives damaged due to mishandling in shipping, you can file a claim with the United States Post Office here: https://www.usps.com/help/claims.htm Sorry, but if a box is sent and delivery is confirmed we will not send a new box out; you will need to file a claim with the USPS.

If an item is defective (not damaged due to shipping), we will either:
- Replace it with the same or similar item, 
- Issue a refund for the cost of the item OR
- Offer a discount for customer to keep the defective item
We may send a prepaid label to customer for the return of the defective item. The decision on which option will apply is decided by Hale Pua. 

 

BOXES RETURNED TO US DUE TO INCORRECT ADDRESS:

If the shipping address provided on an order was typed incorrectly or is returned as undeliverable for any reason, a new shipping fee will be charged to the customer to redeliver the package. If the customer refuses to pay the redelivery fee, a 15% restocking fee will be applied and the customer will forfeit any shipping charges applied to the original order. A refund will be issued to the customer for the remaining balance.